FAQs

Don’t see your question here?
Feel free to reach out through the contact form, chat with us via the live chat icon on the website, or book a free 30-minute consultation call to get personalized answers and guidance tailored to your product launch goals.

How do I choose the right plan for me?

The orders now page lists each plan details for you to assess which plan is best for you.

If you're still in doubt, please feel free to schedule a free 30 min consultation call

How do you drive traffic to my store?

We use a mix of paid advertising (Facebook, Instagram, TikTok Ads), influencer outreach, and content seeding strategies to send high-intent traffic directly to your product page. Everything is optimized for ROAS (return on ad spend).

How your product launch strategy is different than others?

Unlike traditional product launches that rely on generic ads or cold traffic,our launch strategy is deeply rooted in real-time data. We follow go-to-market strategy (learn more about GTM here). We are the founders of multiple Ecommerce brands so we exactly understand the game!

Every step is built for ROI, not guesswork, combining emotional storytelling with analytics to make your launch not just successful, but scalable.

How long does it take to launch a product with your services?

Depending on the scope, individual services like video production can take 5–7 days, while a full launch with all services may take 2–3 weeks. We'll share a clear timeline before we begin.

What kind of UGC (User Generated Content) do you provide?

We source authentic creators who shoot content that feels natural, relatable, and platform-native. These videos can include unboxings, testimonials, product demonstrations, and lifestyle usage—all tailored to match your brand voice and audience.

Do you offer ongoing support or retainers after launch?

Yes, we do. Many of our clients continue with us on a retainer basis for content creation, ad management, and conversion optimization. Let’s chat about what works best for your goals.

Will I own the content you create?

Yes. You get full rights to all creatives we produce for you—videos, landing pages, ad copy—everything. You can use them for ads, emails, product pages, or social media.

Do you guarantee results (traffic, better conversion, sales/revenue)?

Every brand, niche, and audience behaves differently, so while we don’t guarantee exact revenue or profit outcomes (no one ethical does), here’s what we do guarantee:

  • Increased engagement and better quality traffic
  • High-converting assets (UGC videos, product page copy, ad creatives, etc.)
  • A complete go-to-market strategy tailored to your audience and industry
  • Positioning and messaging that actually resonates with your target customers

But here’s the truth:
Even when everything is executed perfectly from our side, results can still vary if:

  1. You’re in a highly saturated niche with an extremely limited budget
  2. The product doesn’t solve a real problem or deliver strong perceived value
  3. There’s a mismatch between your offer and what the market wants

That said, we always deliver what we promise, and we work closely with you to adapt the strategy as needed to get the best possible results.

We don’t sell hype. We sell execution, clarity, and strategies that work in the real world.

What is your refund policy?

Due to the digital and custom nature of our work, all sales are final and non-refundable.

Refunds will only be considered in exceptional cases where:

  • A significant delivery error was made on our part.
  • A project is not initiated within 10 business days due to internal delays.

Refunds are not available for:

  • Change of mind.
  • Dislike of creative direction after final delivery.
  • Missed deadlines caused by client inaction or delay.

For more information, please visit our policy page.