FAQs

Don’t see your question here?
Feel free to reach out through the contact form, chat with us via the live chat icon on the website, or book a free 30-minute consultation call to get personalized answers and guidance tailored to your product launch goals.

Collapsible content

How do you drive traffic to my store?

We use a mix of paid advertising (Facebook, Instagram, TikTok Ads), influencer outreach, and content seeding strategies to send high-intent traffic directly to your product page. Everything is optimized for ROAS (return on ad spend).

What kind of UGC (User Generated Content) do you provide?

We source authentic creators who shoot content that feels natural, relatable, and platform-native. These videos can include unboxings, testimonials, product demonstrations, and lifestyle usage—all tailored to match your brand voice and audience.

How long does it take to launch a product with your services?

Depending on the scope, individual services like video production can take 5–7 days, while a full launch with all services may take 2–3 weeks. We'll share a clear timeline before we begin.

Do you offer ongoing support or retainers after launch?

Yes, we do. Many of our clients continue with us on a retainer basis for content creation, ad management, and conversion optimization. Let’s chat about what works best for your goals.

What is your refund policy?

Due to the digital and custom nature of our work, all sales are final and non-refundable.

Refunds will only be considered in exceptional cases where:

  • A significant delivery error was made on our part.
  • A project is not initiated within 10 business days due to internal delays.

Refunds are not available for:

  • Change of mind.
  • Dislike of creative direction after final delivery.
  • Missed deadlines caused by client inaction or delay.

For more information, please visit our policy page.

Will I own the content you create?

Yes. You get full rights to all creatives we produce for you—videos, landing pages, ad copy—everything. You can use them for ads, emails, product pages, or social media.